205 IT PC / Network Support

The competition tasks of this skill category are based on the Vocational qualification in information and telecommunications technology. The qualification titles of the basic qualification are IT-tukihenkilö (IT support person) and tietoverkkoasentaja (data network installer).

Tasks may include, for example, telecommunication cabling, installation of telecommunication and computer devices as well as information systems, commissioning and maintenance and customer service work related to maintenance and installation and Service Desk.

#taitaja2023 #itpcnetworksupport #BePro

Final

The page will be launched in March 2023.

Results

The results will be published after the final.

Description of the skill category

The competition tasks are based on the assessment criteria of ”Excellent” of the vocational qualification requirements for an ICT technician. In the competition IT professionals implement a modular customer task. The competitors’ skills in hardware and software assembly and in system maintenance are tested in the task.

A good knowledge of oral and written English is expected from the competitors. The software and source material used in the competition will mainly be in English. The competition tasks will be in Finnish. If there are Swedish-speaking competitors in the finals they will be provided with tasks in Swedish.

The competition is individual.

Skill requirements

  • install, assemble, update and maintain computers
  • install, configure and update operating systems of computers
  • install, configure and update software
  • plan a local area network according to requirements (physical planning, sharing of IP addresses)
  • cable and switch a local area network according to the standards (optical fibre, copper and wireless)
  • install, configure, update and maintain the active equipment of the local area network
  • install, configure and maintain servers with basic and additional services
  • operate as the main user of the network
  • install and configure the workstations of the local area network
  • commission and configure of cloud services
  • commission and configure of mobile equipment
  • carry out and maintain required documentations
  • observe general safety regulation of the field and work safety
  • ensure and maintain information security
  • observe electrical safety regulation
  • search, compile and utilize information
  • problem solving skills
  • customer service skills.

Skill category managers

Skill steering group

  • Erkki Oja, Espoon seudun koulutuskuntayhtymä Omnia  
  • Timo Räsänen, Espoon seudun koulutuskuntayhtymä Omnia  
  • Kimmo Liljeroos, Länsirannikon Koulutus Oy WinNova   
  • Marko Miettinen, Savon ammattiopisto  
  • Matti Hallikainen, Savon ammattiopisto  
  • Mikko Lundahl, Turun ammatti-instituutti 
  • Marianna Virtanen, Turun ammatti-instituutti  
  • Mikko Hiltunen, Koulutuskuntayhtymä OSAO  
  • Seppo Aapa, Tampereen seudun ammattiopisto Tredu

Main event partners